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"First class treatment"

About: University Hospital Wishaw / Day Surgery

(as a parent/guardian),

My daughter was in tue day surgery unit 7 august.

She received first class treatment from tue minute we entered the building until she was discharged.

My daughter is an adult with ASN, the staff had thought of everything to make her stay more relaxed, she was given a side room to help with anxiety.

The nurses explained everything at a level she could understand  without  being derogatory

The consultant was absolutely outstanding, she drew the area requiring surgery and explained in depth again in layman's terms , she reassured my daughter she was in safe hands, the anaesthetist was equally as outstanding.

We felt as if Every member of staff went above and beyond the call of duty to make my daughter feel valued, respected and cared for.

I got to accompany her to the anaesthetic room and also got to be there waiting for her on her immediate return. 

We could not have asked for better treatment. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/09/2025 at 14:51
Published on Care Opinion at 14:51


picture of Jennifer Montgomery

Dear Murew33,

Thank you for sharing your daughter's experience of University Hospital Wishaw, Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so glad to hear that the excellent level of care helped your daughter to feel reassured and at ease. I am glad that the staff took extra care in supporting your daughters additional support needs.

I will ensure your kind words are passed on to the whole team who I am sure will get a real boost in hearing your feedback.

I hope she is recovering well.

Best Wishes,

Jenni

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