Text size

Theme

Language

"Colonoscopy was not as bad as I had dreaded"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I was sent for a colonoscopy as the routine bowel screening program had discovered blood in my stool sample. The appointment was changed twice but each time I was reassured and the explanation given as to why it needed changed.

The professional and efficient care started the minute I had to collect my pre-colonoscopy preparation: the lady was lovely, chatty and walked me along to where I would be scoped. On the day of the scope everything was clearly and calmly explained to me by Nina (the nurse) and it was lovely that she popped in after the scope to find out how I was doing too.

Dr Wilson and his theatre nurse were professional, reassuring, explained everything clearly, answered my questions calmly, as well as being kind and caring, exactly what I needed during a procedure I was dreading and to a certain extent, embarrassed about.

Thank you for making it easier than I thought it was going to be!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ann Walker, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife 2 days ago
Ann Walker
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife
Submitted on 18/08/2025 at 12:49
Published on Care Opinion at 12:49


Dear Kathy71

Thank you for taking time to feedback about your visit to us here in endoscopy ay Queen Margaret. I was delighted to read your very kind words on how professional and efficient the team were. Also that reassurance was give due to you appointment date being changed please accept my apologies we do try to avoid this happening.

Also your journey from admission to discharge was such a positive one. That you were shown kindness and everything was clearly explained which offered you reassurance.

I will take great please passing on to the team your very kind comments especially those you have mentioned. I hope you have recovered well

Kindest regards

Ann Walker

Senior Charge Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 2 days ago
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife
Submitted on 18/08/2025 at 14:24
Published on Care Opinion at 14:24


Dear Kathy71,

My name is Pauline Hope and I am the Clinical Nurse Manager for the Endoscopy Unit. Thank you for sharing your story on Care Opinion, it is lovely to read and we will ensure this is shared with the team.

I would like to get a better understanding of why your appointment was changed twice, can you please get in touch by telephone 01592 643355 ext 20010.

I hope you are recovering well at home.

Kind regards

Pauline

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k