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"They showed such patience, empathy, care and kindness"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as the patient),

Sub dural haematoma and bilateral burr hole drainage ward 66 Queen Elizabeth Glasgow

In February I started having headaches and being sick, after going to my GP twice I was sent to Glasgow royal infirmary where I had a CT scan and a MRI which showed I had a subdural haematoma. I was transferred to Glasgow Queen Elizabeth hospital as they have a neurology department, I was in for 10 days and had a blood patch in the hopes it would help, but 2 weeks later I had to go back in for burr hole surgery and another blood patch. I was in for a further 3 weeks. 

I felt scared and uncertain of the outcome but I also felt in safe hands with my neurosurgeon Mr Mathieson and the team in ward 66 all the staff were amazing especially charge nurse Arlene, I feel she really became my rock, she just understood me. All the nurses especially Ash, Jamie-Leigh and Anna, were fantastic, the healthcare assistant Christina and Lisa and Jasper to  name a few but actually everyone on this ward took care of me in which was a very scary time of my life. They showed such patience, empathy, care and kindness which I don't think they realise how much this helped me in those  weeks of uncertainty. 

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Responses

Response from Pamela Philp, Interim Lead Nurse , Neurosurgery, NHS Greater Glasgow and Clyde yesterday
Pamela Philp
Interim Lead Nurse , Neurosurgery,
NHS Greater Glasgow and Clyde
Submitted on 19/08/2025 at 16:19
Published on Care Opinion at 16:19


Dear Aquarius 72,

Thank you for taking the time to tell us about your recent care experience whilst in ward 66. It really makes such a difference to the team to hear from our patients, and your comments in particular relating to their person-centred approach, their caring and kindness towards you is the standard of care we aim to provide.

I have shared your comments with Arlene and the ward team and they were delighted to hear your appreciation of the care they provided to you.

Best wishes on your recovery,

Pamela (Philp)

Lead Nurse Neurosurgery & OMFS

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