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"The staff were all totally amazing"

About: Royal Devon & Exeter Hospital (Wonford) / Ophthalmology Royal Devon & Exeter Hospital (Wonford) / Outpatients

(as a service user),

I had an infection of my eye and was referred to the West of England Eye Clinic at Exeter hospital. I was offered a same day consultation after I had contacted 111, but since I was unable to travel the distance to the hospital that day, I was offered an an appointment a couple of days later. I had 2 follow up appointments after the initial consultation and was then discharged since the problem had been solved. On every occasion, the service I was given was wonderful. I was seen within a few minutes after arrival, the care I received was very professional, thorough, kind and efficient. The staff were all totally amazing in their attitude, the professionalism, knowledge and kindness. I have nothing but the highest praise for the treatment I received and I am so very grateful. Thank you so very much.

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Responses

Response from Kate Berry, Administration Service Manager (Eastern services), West of England Eye Unit (Eastern Service), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Kate Berry
Administration Service Manager (Eastern services), West of England Eye Unit (Eastern Service),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 14/08/2025 at 12:17
Published on Care Opinion at 12:45


Dear bonanzanh85,

Thank you so much for taking the time to share your experience. We’re delighted to hear that your care was prompt and effective, and we am hoping that your eye infection has now resolved.

It’s wonderful to know that the attitude, professionalism, knowledge and kindness of the eye unit team here at the RD&E Hospital contributed to such a positive outcome. We’ll ensure your kind words are shared with the everyone who was involved in your care.

Your feedback is very much appreciated.

Kate Berry

Administration Service Manager

West of England Eye Unit

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