"The care and support of staff"

About: Antrim Area Hospital / Falls Prevention Antrim Area Hospital Falls Prevention BT41 2RL Antrim Area Hospital / X-Ray Department Antrim Area Hospital X-Ray Department BT41 2RL Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service Emergency ambulance response Belfast BT8 8SG

Posted by Libby8 (as a service user), 2 months ago

I passed out resulting in a bad fall resulting in smashed teeth and badly hurt face/nose , the ambulance staff were very kind and patient, the nurses were also kind , the only complaint I had were the CT scan staff very abrupt, ….. I am totally tea total and a non smoker also ,,,, as I had been there all day a little bite to eat was offered and I told her I was vegetarian she went and got me something suitably which was much appreciated . THANKYOU

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Rebecca Getty

Assistant Director Diagnostic & Clinical Services, Surgical & Clinical Services,

NHSCT

Submitted on 09/08/2025 at 10:05

Published on Care Opinion at 10:05

Dear Libby8. Thank you for taking time to feedback about your recent experience in Antrim Hospital. I am glad that overall your experience was very positive but it is a bit disappointing that you felt the CT staff were abrupt. The CT manager will discuss this with them and remind them that all patients should be treated with dignity and respect. Regards Rebecca

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Neil Gillan

Co-Production & Partnership Lead, Quality, Safety & Improvement,

Northern Ireland Ambulance Service

Submitted on 11/08/2025 at 10:37

Published on Care Opinion at 10:37

Good morning Libby8,
I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the kind and patient approach displayed by NIAS staff. As an organisation we are committed to consistently showing compassion, professionalism, and respect for the patients we care for. I wish you a speedy recovery.
Best wishes,
Neil

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