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"Staff could not have been any more helpful and caring"

About: South West Acute Hospital / Ward 9

(as a service user),

I was recently admitted into ward 9 for an elective gynae surgery. I was very nervous about the operation and the recovery. 

From the minute I was admitted into ward 9 the staff could not have been any more helpful and caring. 

The student nurse admitting me under the supervision of deputy sister Rhonda were so professional and caring. They picked up how nervous I was and put me right at ease. 

All the staff who interacted with me were friendly, kind and professional. The ward sister Mairead introduced herself and ensured my mind was at ease. 

There was a lovely atmosphere in the ward and everyone appeared to work in a team. 

I went to theatre and the excellence continued. The team in theatre were absolutely amazing. The anaesthetic nurse victor was just out of this world. I was so nervous but he explained everything and was there every step of the way. All the staff in theatre were so professional and attentive ensuring the best possible care was delivered. The Anaesthetist Dr Laza was two kind and attentive. I had a spinal anaesthetic which I was so apprehensive about but Dr Luza put my mind at ease by explaining everything. 

My recovery was uneventful and I put this down to the excellent care I received in both theatres and ward 9 in SWAH. 

My consultant was Dr Thompson who was just the ultimate professional. Her bedside manner is so gentle and professional. I can’t thank her enough for her amazing high standard care. We are truly lucky to have such an excellent hospital with such amazing teams with highly professional consultants on our door step. 

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Responses

Response from Leanne Hughes, Lead Nurse for Gynaecology Services WHSCT, Women and Children Service Altnagelvin, Western Health & Social Care Trust last week
Leanne Hughes
Lead Nurse for Gynaecology Services WHSCT, Women and Children Service Altnagelvin,
Western Health & Social Care Trust

Service Lead for Gynaecology

Submitted on 08/08/2025 at 11:28
Published on Care Opinion at 11:28


RoseJ22 Thank you for your positive feedback for all staff who cared for you during your time in Ward 9 SWAH. Often times when pts are for surgical admission can be fraught with worry and anxiety for them and it is lovely to hear how all staff made this journey for you much easier.

Wishing you a very speedy recovery

Leanne

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Response from Mairead Boyd, Ward Manager, Ward 9 SWAH, WHSCT last week
Mairead Boyd
Ward Manager, Ward 9 SWAH,
WHSCT

Manage Staff and Patient Care

Submitted on 08/08/2025 at 11:51
Published on Care Opinion at 12:20


picture of Mairead Boyd

I would like to take this opportunity as the Manager of Ward 9 on behalf of all the staff to thank you so much in taking the time to write such a beautiful compliment with regards to your experience as a patient in Ward 9.

As a Team we are all so grateful to hear such positive feedback and appreciation.

I am delighted to hear that your journey through Ward 9 and Theatre was such a positive experience as this is our goal for every patient on the ward.

We wish you a very speedy recovery and thank you again for taking time to write to us especially at a time when you are recovering from surgery.

I will inform all staff of your great admiration towards them.

Best Wishes and Take Care.

Kind Regards,

Mairead Boyd Ward 9 Manager

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