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"The fantastic care our family received"

About: Adult Disability Services / Adult Learning Disability Crisis Response/Home Treatment Team

(as a service user),

The fantastic care our family received from the crisis response home treatment service for adult learning disability

We were recently able to avail of the support of the crisis response home treatment service for adult learning disability. This service was a life line to our family when our daughter who has autism and a learning disability was discharged home from hospital. The team were amazing providing support 7 days a week until 1 am. They came to our home to build a relationship with us and our daughter. Initially they provided support by being in our home and providing assistance with our daughters needs. It was invaluable knowing we had this highly skilled team on board to support us. The team built up a therapeutic relationship with our daughter, taking her out for drives incorporating visiting donkeys, horses and drive thru ice creams! Having this support gave our daughter the opportunity to build her confidence to go outside her family home . The staff tailored their visits to activities of her choosing. 

We will be forever grateful of having the support of this team following a very difficult hospital admission in another trust. 

The team lead of this service stepped up during a very difficult time for our daughter. The care and compassion she has shown we will never forget. She has an amazing team and we will be always grateful for their support.

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Responses

Response from Hannah Whiteside, Team Leader Adult Learning Disability Crisis Response/Home Treatment Team, Mental Health and Disability Directorate, Southern Health and Social Care Trust 3 months ago
Hannah Whiteside
Team Leader Adult Learning Disability Crisis Response/Home Treatment Team, Mental Health and Disability Directorate,
Southern Health and Social Care Trust
Submitted on 30/07/2025 at 12:39
Published on Care Opinion at 12:57


Thank you so much for taking the time to share your heartfelt feedback about the support your family received from our service. It truly means a great deal to us.

Your kind words have been shared with the team and we are honoured to have walked alongside your family during this journey.

Warmest regards

Hannah Whiteside

Team Leader

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