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"I cannot get support or speak to someone"

About: University Hospital Hairmyres / Outpatient Physiotherapy University Hospital Hairmyres / Rheumatology

(as the patient),

For over a week i have suffered with a bad flare up of a joint in my index finger and my palm of my hand.

I have tried calling the rheumatoid helpline several times  and left a message but have received no return calls, i found an email which i also emailed and they sent me to the helpline page and physio page or told me to contact my GP who i advised was very difficult to get an appt with.

I had a physio appt that was cancelled in error by the clinic so the day i was due my phone call i never got one. I called them and left a message but no one got back to me so i called again to be told the next appt was over a month away. I called my GP today who told me to contact tomorrow morning.

I cannot get support or speak to someone to get help with this pain. I am in my 30s yet i am struggling to wipe after the toilet and pull my trousers up because of the pain this is causing. I feel at a loss that there is no help or support.

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Responses

Response from Brian Slattery, Physiotherapy MSK Lead, Physiotherapy, South Lanarkshire University Health and Social Care Partnership 5 days ago
Brian Slattery
Physiotherapy MSK Lead, Physiotherapy,
South Lanarkshire University Health and Social Care Partnership
Submitted on 28/07/2025 at 17:41
Published on Care Opinion on 29/07/2025 at 07:24


Hi HinPain,

I'm sorry to hear you have had a flare up of joint pain in your index finger/ palm of your hand. I'm also sorry to hear that you were not able to get through to the Rheumatoid helpline.

In order to get you to the right person or service it would be beneficial to get some more details. Can you please email me directly on brian.slattery@lanarkshire.scot.nhs.uk and I will ensure you get to the correct service in a timely fashion. Can you include your name and date of birth in the email to me please?

Regards


Brian

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