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Shout out to AAU department staff

Posted By coughy

"Shout out to AAU department staff"

About: Glasgow Royal Infirmary / Acute Assessment Unit (AAU)

(as the patient),

I just want to give a big shout out to the staff in this department as they make you feel special and cared for they must see lots of people a day but the are patient and kind to everyone so if any bigwigs see this these wonderful people need being cared for as they care for others  

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Responses

Response from Deborah McCoach, Interim Lead Nurse, Emergency Care - North Sector, NHS Greater Glasgow and Clyde 2 weeks ago
Deborah McCoach
Interim Lead Nurse, Emergency Care - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 23/07/2025 at 09:29
Published on Care Opinion at 09:29

Hello

Thank you so much for your very valued feedback. It means a lot to us to know that our efforts are felt and appreciated. Your message is a wonderful reminder of why we do what we do and I will be sure to share it with the team. Thank you again for your very kind words.

Debbie McCoach

Interim Lead Nurse

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Response from Kristoffer Robertson, Clinical Services Manger, Emergency Department and Acute Assessment - North Sector, NHS Greater Glasgow and Clyde last week
Kristoffer Robertson
Clinical Services Manger, Emergency Department and Acute Assessment - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 29/07/2025 at 15:12
Published on Care Opinion at 15:12

Thank you so much for your kind and uplifting words. It means a great deal to our team to know that you felt truly cared for during your time with us.

Our staff work incredibly hard every day to support those who come through our doors, and your recognition of their patience, kindness, and dedication is deeply appreciated. You're absolutely right – they give so much to care for others, and hearing feedback like yours reminds us how important it is that they feel valued and supported too.

We'll be sure to share your message with the whole team. It will mean the world to them.

With heartfelt thanks,

Kristoffer Robertson

Clinical Service Manager

Emergency Carer and Acute Receiving

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