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"Such dedicated staff"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Surgical 2

(as a service user),

I was admitted to Causeway Hospital after having laparoscopic procedure to remove my gall bladder in Kingsbridge Private hospital… I became very unwell 4 days later and attended CAU.  

I was admitted via ED to have emergency surgery and admitted to Surgical 2 ward.  As a nurse myself I was frightened and unaware of my future care.  

Staff on Surgical 2 were amazing… the level of care and devotion I was showed was 1st class.  

All staff were approachable and very knowledgeable.  I knew I was in great hands from start to finish.   I would like to show my appreciation to Sr Dyson and her team for the dedication and care they all showed to me at a time when I felt most vulnerable.  

Staff Nurses Tina, Hannah and Molly saying many thanks does not seem enough.  You made me feel comfortable and your attention to detail was amazing.  

The NHS is lucky to have such dedicated staff… also a word of thanks to the amazing medical staff whose expertise and exceptional “bed side” manner kept me aware of everything that was happening.  

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Responses

Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT 3 weeks ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT
Submitted on 21/07/2025 at 16:43
Published on Care Opinion at 16:43


Good Afternoon Maurac

Thankyou for taking the time to share your experience whilst in Surgical 2

My name is Deborah Dyson I am the ward Sr in Surgical2.

Coming into hospital can be a scary daunting experience. I was delighted to read that during your time in Surgical 2 that you experienced first class care.

My team are dedicated and devoted to delivering a high standard of care.

I will share your kind words to Tina, Hannah, Molly and the whole team.

We wish you well in your recovery

Debbie

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