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Excellent treatment

Posted By Lanza 25

"Excellent treatment"

About: University Hospital Wishaw / Breast Clinic University Hospital Wishaw / Radiology

(as the patient),

I was referred by my GP to the breast clinic at WGH. I was given an appointment the next week for 9:30.

I was examined by a consultant within 20 minutes. She referred me for a monogram and a scan. Both were completed within 1 hour and results sent immediately to consultant. I saw the consultant again within 20 minutes for result and left the hospital @ 11:20 am. 

Excellent service by excellent consultants, radiographers and nurses. One nicer than the other. Made me feel at ease and everything explained well at every step. 

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Responses

Response from Sara Riddell, Deputy Radiology Service Manager, University Hospital Wishaw, NHS Lanarkshire yesterday
Sara Riddell
Deputy Radiology Service Manager, University Hospital Wishaw,
NHS Lanarkshire

Radiology Department Manager

Submitted on 10/07/2025 at 13:16
Published on Care Opinion at 13:16

Dear Lanza 25

Thank you so much for taking the time to write about your recent experience attending the breast clinic and radiology at UHW.

I know the team work extremely hard to provide best patient care and experience as attending under this type of circumstance can be a very anxious time for patients. I'm glad they put you at ease and gave you the information you needed including speedy results.

It's always lovely to hear such [positive feedback and I will make sure this is passed onto

the team.

I sincerely hope your health is improving

With warm wishes

Sara

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Response from Mhairi Stewart, Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital), NHS Lanarkshire yesterday
Mhairi Stewart
Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital),
NHS Lanarkshire

Submitted on 10/07/2025 at 17:58
Published on Care Opinion at 17:58

Dear Lanza 25

Thank you for your response regarding your visit to the hospital. I'm sorry you had to attend our clinic but pleased you had a very positive experience throughout your visit. I am glad our staff explained your "journey" as it can be an anxious time and having the support in clinic is much needed. I will pass on your comments to our team and wish you well for your future.

Kind regards

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