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Excellent treatment

Posted By Lanza 25

"Excellent treatment"

About: University Hospital Wishaw / Breast Clinic University Hospital Wishaw / Radiology

(as the patient),

I was referred by my GP to the breast clinic at WGH. I was given an appointment the next week for 9:30.

I was examined by a consultant within 20 minutes. She referred me for a monogram and a scan. Both were completed within 1 hour and results sent immediately to consultant. I saw the consultant again within 20 minutes for result and left the hospital @ 11:20 am. 

Excellent service by excellent consultants, radiographers and nurses. One nicer than the other. Made me feel at ease and everything explained well at every step. 

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Responses

Response from Sara Riddell, Deputy Radiology Service Manager, University Hospital Wishaw, NHS Lanarkshire 2 days ago
Sara Riddell
Deputy Radiology Service Manager, University Hospital Wishaw,
NHS Lanarkshire

Radiology Department Manager

Submitted on 10/07/2025 at 13:16
Published on Care Opinion at 13:16

Dear Lanza 25

Thank you so much for taking the time to write about your recent experience attending the breast clinic and radiology at UHW.

I know the team work extremely hard to provide best patient care and experience as attending under this type of circumstance can be a very anxious time for patients. I'm glad they put you at ease and gave you the information you needed including speedy results.

It's always lovely to hear such [positive feedback and I will make sure this is passed onto

the team.

I sincerely hope your health is improving

With warm wishes

Sara

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Response from Mhairi Stewart, Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital), NHS Lanarkshire 2 days ago
Mhairi Stewart
Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital),
NHS Lanarkshire

Submitted on 10/07/2025 at 17:58
Published on Care Opinion at 17:58

Dear Lanza 25

Thank you for your response regarding your visit to the hospital. I'm sorry you had to attend our clinic but pleased you had a very positive experience throughout your visit. I am glad our staff explained your "journey" as it can be an anxious time and having the support in clinic is much needed. I will pass on your comments to our team and wish you well for your future.

Kind regards

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