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The staff were wonderful

Posted By Gearod

"The staff were wonderful"

About: University Hospital Wishaw / Endoscopy

(as the patient),

OGD procedure. was feeling very apprehensive about having the procedure. 

But from start to finish the staff were wonderful from receptionist to the staff carrying out the procedure. Every detail of what would happen was clearly explained to me in a manner that I could understand with the opportunity to ask questions if I wanted. 

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Responses

Response from Angela Kennedy, Senior Charge Nurse, Day Surgery/ Endoscopy, NHSL last week
Angela Kennedy
Senior Charge Nurse, Day Surgery/ Endoscopy,
NHSL

Ward manager for Day Surgery and Endoscopy

Submitted on 03/07/2025 at 16:18
Published on Care Opinion at 16:18

Dear Gearod,

Thank you for sharing your experience of UHW Endoscopy.

It can be a worrying time attending hospital so I am pleased to hear that the staff explained the procedure and allowed you time to ask questions. This must have been very reassuring and helped you feel at ease.

I will pass on your kind words to the whole team who will get a real boost from hearing your feedback.

I hope you are recovering well.

Kind Regards,

Angela

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