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"Thank you, thank you, thank you all"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

I underwent a double hip operation at NTC-Orthopaedic Centre at Victoria Hospital Kirkcaldy recently and from start to finish I cannot praise highly enough or thank all of the medical staff enough for their dedicated care and attention. 24 hours of the day, nothing was any trouble for them and they always made me feel valued no matter what I required.

I really trusted them with all of my care and I enjoyed their company, they were always willing to answer any of my questions and bell rings and I was especially grateful to them for helping me during the night when nature called and they understood my worries about using the bedpan which in the end I was really grateful to have the use of.

The nurses were amazing to do the work they do especially when often they were understaffed and also had to deal with a smoke alarm emergency due to burning toast which meant they had to move all the beds to other rooms to clear up the smoke during their usual busy schedules. All the nurses, auxiliaries, doctors, consultants, surgeons, physios and housekeepers made my stay in hospital a very positive experience and although I wouldn’t want to do it again they have made a fearful situation less so and again I cannot thank them enough, thank you, thank you, thank you all.

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Responses

Response from Briony Klos, Senior Charge Nurse, National Treatment Centre, VHK, NHS Fife last week
Briony Klos
Senior Charge Nurse, National Treatment Centre, VHK,
NHS Fife
Submitted on 30/06/2025 at 14:29
Published on Care Opinion at 14:29


picture of Briony Klos

Hello,

Thank you for taking the time to provide this lovely feedback, regarding your recent stay at the National Treatment Centre. We value all patient feedback received, as this allows our team to reflect and review our current practices and make changes to help improve patient experience.

We aim to make all patients feel safe and reassured, during their time at the National Treatment Centre. Therefore, it is rewarding to know that you trusted the NTC team during your stay and you felt comforted by their company and level of communication.

I am pleased to read that you felt the care you received, made you feel valued. We hope all care delivered is person centred, as we are always aiming to provide high quality care. Hence, this was reassuring to read.

I appreciate your recognition of the whole multi-disciplinary team at the NTC, I will inform them of your kind words and I am sure they will be delighted. Thank you.

I hope you are recovering well following your double hip replacement.

Wishing you all the best with your future recovery.

Take care,

Briony Klos

Senior Charge Nurse

National Treatment Centre Ward

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