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"Thank you for a very pleasant stay"

About: Royal Victoria Hospital / Burns and Plastic Surgery

(as the patient),

I sustained a sulfuric acid burn at work which required minor surgery and after care, I was admitted to the RVH burns unit (2e) in belfast. From the moment I was taken in as a patient to the day I was let out I received in my opinion the best possible care and was made to feel safe and included in all check ups and inspections. The doctors and nurses were very competent and knowledgeable and answered all my questions very clearly in terminology I could understand. The nurses and care staff were very compassionate and made me feel welcome, always stopped to have a talk with me and made sure everything was OK even though they had lots of other things to be doing.

These people deserve recognition and praise and I can't thank them enough. Thank you to all the staff in RVH belfast burns unit. Im not sure if I can mention names but you girls know who you are. Thank you for a very pleasant stay and making me feel welcome and helping me with my injury

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Responses

Response from Ruth Jenkins, Co-Director, Maternity, Dental, Gynae, Sexual Health and Regional Fertility Services, Belfast HSC Trust 3 months ago
Ruth Jenkins
Co-Director, Maternity, Dental, Gynae, Sexual Health and Regional Fertility Services,
Belfast HSC Trust

Co-Director for Maternity, Dental, Gynae, Sexual Health and Regional Fertility Services

Submitted on 11/07/2025 at 12:17
Published on Care Opinion at 12:17


Dear Bestplumber145

thank you for taking the time to leave this lovely feedback about your stay in the burns unit. it is so nice to hear that staff are so compassionate, caring and knowledgeable, and are delivering a level of service that we can be proud of.

I am sure this was a very difficult time for you and I really hope you are recovering well. it is very possible you will be in and out of the service for a while longer so I hope you continue to get an excellent service.

I will make sure the team get your lovely feedback and I am sure they will remember the ' best plumber' with the sulfuric acid burn.

Thank you once again for your positive feedback, it really improves staff morale when shared with them.

hope your recovery is continuing well and thanks again

Ruth Jenkins

Service Manager

ENT, Burns & Plastics

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