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"My experience as a holidaymaker"

About: Western Isles Hospital / Accident & Emergency Western Isles Hospital / High Dependency Unit Western Isles Hospital / Trauma & orthopaedics

(as the patient),

I, unfortunately, sustained a serious injury following a fall on Dail Beag which resulted in my cheekbone being fractured in three places. Fortunately my brother was able to get me to the hospital.

Upon arrival I was immediately tended to by a nurse and doctor who gave me first class attention and was given a scan almost immediately. From then on I was treated in a professional and really friendly manner by all the staff as I spent my first night in HDU and a further night on the surgical ward. At all times I was treated in a professional, respectful and friendly manner by every member of staff I came into contact with.

Obviously nobody goes on holiday to end up in hospital but I don't think I could have wished for a better hospital experience, and it certainly didn't detract from my holiday. I would like to pass on my thanks to everyone who had any input to my treatment. (By the way, the food was excellent too)

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Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 2 months ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement and Service Change

Submitted on 13/08/2025 at 13:38
Published on Care Opinion at 13:38


picture of Denise Symington

Dear Bobblejack

Thank you very much for taking the time to provide feedback on your recent experience of care in NHS Western Isles.

I was pleased to hear that you felt that you were well taken care off by our staff teams. I have passed on your comments to be shared with staff.

Our staff really appreciate hearing from our patients about the care they have received. Once again thankyou for your kind comments

Kind regards

Denise Symington

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