"Exceptional care and kindness"

Dear Locko,

My name is Ann Marie Conlon and I am the Falls Integrated Pathway Co-ordinator within the Western Health and Social Care Trust.

Thank you for taking the time to share feedback on the service received through Care Opinion. We are always grateful to those who share their experiences of the services they have received.

It was reassuring to learn that your granny received compassionate care from staff at the time of her attendance at urgent care and that staff were caring, kind, patient and professional.

As an organisation we are committed to consistently show kindness, compassion, professionalism and respect to the patients we care for.

I hope that your granny is making a good recovery at this time.

If you require information on reducing risk of falls, please contact the Falls Integrated Pathway on 02871610763.

Best wishes,

Ann Marie Conlon

Falls Integrated Pathway Co-ordinator

We are currently looking for interested members of the public to provide feedback on our Falls Prevention Resources. This can be someone who has had a fall, is at risk of a fall or someone who cares for a person who has had a fall and feels passionate about improving Falls Services and Resources in the Western Trust. If this is something you would be interested in and would like more information on what is involved, please contact Úna McGovern at involve@westerntrust.hscni.net or call on 07775993582.