I had an appointment for a blood test in the morning at the treatment room in Enniskillen Health Centre. But we had a bereavement in the family and I couldn't attend. So I went earlier to ask if I could possibly be taken earlier or if not if I could change the appointment. I really didn't want to just not show up, and waste the appointment that someone could use.
The nurse I asked was very abrupt with me and very rude to be honest. They showed absolutely no empathy and just told me no, and that if I wanted another appointment I would have to go back to my GP and ask for a new appointment.
I understand that this is the way it works. But my feedback is about the way the nurse spoke to me. They weren't at all understanding or empathic. They treated me like a child and in front of other people. I felt it was inappropriate. They have notices everywhere saying that they won't tolerate rudeness to their staff, which is fair enough. But I felt the way that nurse spoke to me was very rude and unprofessional.
"spoken to rudely"
About: Treatment rooms / Enniskillen (Erne HC) Treatment rooms Enniskillen (Erne HC) Londonderry BT47 6WH
Posted by brannp89 (as ),
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