Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Not at all good

Story from nhs.uk

"Not at all good"

About: Manchester University NHS Foundation Trust

My son been due operation and they have let him down 3 times of waiting all day and then saying they can’t do it no care for it’s patient or care he is supposed to receive while in ther they have lack of communication with each other and say they are gonna contact me and don’t then me trying get hold of them is like finding a needle in a haystack because they don’t put notes on my sons records who as rang me or when I have rang them

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Manchester University NHS Foundation Trust 2 weeks ago
Manchester University NHS Foundation Trust

Submitted on 19/06/2025 at 09:49
Published on nhs.uk at 09:49

Thank you for taking the time to give your feedback on the NHS website.

We are sorry to hear that your son's operation was cancelled multiple times. We also apologise for the lack of communication you experienced which must have been very frustrating at an already stressful time. Your experience falls well below the standard we expect for our patients.

We have recently been informed that, unfortunately, this section of the NHS website will be closed down from 20th June 2025. This means that we will not be able to post a full response from the involved department. We take all issues surrounding patient care very seriously and would like to hear about your experience from you directly. If you would like this matter investigating further, please contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk.

Patient Experience

Opinions
Next Response j
Previous Response k