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A wonderful advertisement for the NHS

Posted By Suzie46

"A wonderful advertisement for the NHS"

About: North Devon District Hospital / Radiology (X-ray) North Devon District Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Broke femur in fall in March 2025. Taken to Glossop Ward where I underwent surgery and where I remained for 10 days. Treatment and conditions were excellent and following my discharge, my experience of the Radiology dept-DXA was similarly good. Karl took time to explain all the procedures to me and was very reassuring. Ambulance staff were kind and made a return for the scan punctual. All together, they have been a wonderful advertisement for the often criticised NHS. My thanks to all involved in what could have been an unpleasant experience. It certainly was not!

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Responses

Response from Emma Mock, Ward Manager (Northern Services), Glossop Ward (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Emma Mock
Ward Manager (Northern Services), Glossop Ward (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 13/06/2025 at 17:08
Published on Care Opinion at 17:08

Hi Suzie46,

Thank you so much for your feedback, it is always wonderful to receive positive feedback, I will share this with the team.

I very much hope you are progressing well after your injury.

Kind regards

Emma Mock

Ward Manager - Glossop ward

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Response from Gill Kite, Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Gill Kite
Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 16/06/2025 at 08:43
Published on Care Opinion at 08:43

picture of Gill Kite

Dear Suzie46,

Thank you for taking the time to leave such positive feedback after your injury, I hope that you are recovering well.

I will pass your kind comments on to Karl and the DXA team who will be very pleased to receive them.

Kind regards

Gill

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