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"Kindness and care"

About: St John's Hospital / Day Surgery Unit

(as a service user),

I was admitted to the day surgery centre for removal of basal cell carcinoma and was extremely nervous I had travelled quite a distance so was feeling sick.  The reception staff and the nurses were so so kind and reassured me. I was first up to theatre at 9 am. 

I was taken to a side room all my health details gone over then met my plastic surgeon Mr Anderson. He was extremely kind and punctual as waiting is terrible.  I was taken at 9 am sharp and a nurse held my hand all through the procedure.

It was all removed and the surgeon said how brave I was as some of it was painful.  I was in the recovery room then wheeled back to the ward and had 2 cups of the best tea and a lovely sandwich. 

I cannot praise all the staff and the surgeon for the kindness and care I received as I was an extremely nervous patient.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 weeks ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 20/06/2025 at 11:01
Published on Care Opinion at 11:01


Dear Suzi Q,

Thank you so much for taking the time to share your feedback with us.

I am so pleased to hear that you had such a positive experience of care whilst attending the Day Surgery Unit at St John’s Hospital. I understand how overwhelming surgical procedures can feel, and it is wonderful to know that the team was able to provide the reassurance and support you needed during what was understandably a very anxious time for you.

I have shared your story with the Day Surgery Unit team, and I am sure your kind words will mean a lot to them.

I hope you are recovering well, and thank you once again for sharing your experience.

Best wishes,

Ana Mezzomo

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