Text size

Theme

Language

"Excellent support and care"

About: Glasgow Royal Infirmary / Assisted Conception Services

(as a service user),

I want to extend my heartfelt thanks to the incredible team at the ACS unit, All staff have been really helpful but I wanted to give special mention to Nurses Emma and Theatre Nurse Maria (apologies if this is the wrong name), for their outstanding care during my recent experience.

Nurse Emma truly went above and beyond to make me feel comfortable and at ease at every appointment I attended. Her friendly, calm and compassionate manner made such a difference. She took the time to explain everything clearly, she listened to my concerns and provided reassurance when I needed it most. it really helped to ease my nerves and made the experience much less overwhelming.

During the egg collection procedure, Theatre Nurse Maria was equally exceptional. Her warm and professional presence in the theatre provided a sense of calm at a time that could have felt daunting. She was attentive, kind, and made sure I felt supported throughout. Knowing I was in such capable hands was incredibly reassuring.

Both Emma and Maria are a true credit to the ACS unit, and I’m so grateful for the care and support they provided. Their kindness and professionalism made all the difference.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Isabel Traynor, Lead Nurse, Assisted Conception Services, NHS Greater Glasgow & Clyde last week
Isabel Traynor
Lead Nurse, Assisted Conception Services,
NHS Greater Glasgow & Clyde
Submitted on 16/06/2025 at 09:30
Published on Care Opinion at 09:30


Dear July8684

Thank you for taking the time to feedback about your experience at the ACS. I am sure Emma and Maria will be delighted to hear your comments regarding your experience!

Best Wishes

Isabel

Isabel Traynor Lead Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k