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Terrible service from receptionist

Posted By leopardje48

"Terrible service from receptionist"

About: Romsey Hospital / Radiology

(as a service user),

Attended Romsey Hospital for ultrasound. Receptionist said they didn’t know if they were happening this afternoon. They said have a seat and see if someone comes. Didn’t check or help. Terrible service from receptionist. Didn’t look me up or do anything to help. Sat outside , not at reception, not interested in patients needs.

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Responses

Response from Abigail Barkham, Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire, Southern Health NHS Foundation Trust 2 weeks ago
Abigail Barkham
Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire,
Southern Health NHS Foundation Trust

I am the consultant for the Mid Hampshire Urgent Community Response service. Looking after individuals at home instead of hospital when it is safe to do so.

Submitted on 25/06/2025 at 15:30
Published on Care Opinion at 15:30

picture of Abigail Barkham

Thank you for your feedback and I am so sorry you have experienced this.

I wanted to let you know that I have passed your concerns on to the team.

Many Thanks

Abigail Barkham

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