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Terrible service from receptionist

Posted By leopardje48

"Terrible service from receptionist"

About: Romsey Hospital / Radiology

(as a service user),

Attended Romsey Hospital for ultrasound. Receptionist said they didn’t know if they were happening this afternoon. They said have a seat and see if someone comes. Didn’t check or help. Terrible service from receptionist. Didn’t look me up or do anything to help. Sat outside , not at reception, not interested in patients needs.

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Responses

Response from Abigail Barkham, Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire, Southern Health NHS Foundation Trust last month
Abigail Barkham
Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire,
Southern Health NHS Foundation Trust

I am the consultant for the Mid Hampshire Urgent Community Response service. Looking after individuals at home instead of hospital when it is safe to do so.

Submitted on 25/06/2025 at 15:30
Published on Care Opinion at 15:30

picture of Abigail Barkham

Thank you for your feedback and I am so sorry you have experienced this.

I wanted to let you know that I have passed your concerns on to the team.

Many Thanks

Abigail Barkham

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