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Personal and caring approach

Posted By SusMars

"Personal and caring approach"

About: University Hospital Hairmyres / Cardiology

(as a relative),

Have attended cardiology outpatients with my elderly mother over last few months as she was followed up for her new pacemaker 

She has experienced exemplary care. All staff have  been both professional and friendly 

They have spent time and care listening and explaining all the tests and answering all mum’s questions. 

A speacial thanks to Lorraine in the ecg and Bp monitoring and to Joanne in echo. For their personal and caring approach to mum. Which made bringing her to the appointments so much easier 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/06/2025 at 17:16
Published on Care Opinion at 17:16

picture of Jennifer Montgomery

Dear SusMars,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiology.

I am pleased to hear that your mother has been so well cared for by Lorraine and Joanne at her appointments regarding her pacemaker. It must be very reassuring to you both to know she is being well looked after and her questions are always answered.

I will ensure your kind words are passed on to the team who I am sure will get a real boost in hearing this.

I hope your mother is keeping well.

Best Wishes,

Jenni

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