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All staff involved were very caring and professional

Posted By Kevdo

"All staff involved were very caring and professional"

About: Royal Alexandra Hospital / Endoscopy

(as the patient),

I was in for a repeat procedure at the RAH as large polyps had been discovered during the first one which couldn't be removed at the time. I was incredibly nervous to the point my pulse was too high to go ahead. However the fantastic nurses (Shyni & Nicola) kept talking to me and managed to calm my nerves and my BPM came down.

The surgeon Professor was very patient with me and explained everything as she was going along with the procedure. One of the nurses (Sylwia) was fabulous. She kept talking to me all through the procedure which helped keep my mind off things.

All in all, for what is something not very pleasant to experience, all staff involved were very caring and professional when handling me.

Thank you to all the staff at the Gastronomy unit for your support. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 10/06/2025 at 09:11
Published on Care Opinion at 09:11

picture of Kevin Torbet

Dear Kevdo

Thank you so much for taking the time to share your experience following your recent procedure at the Royal Alexandra Hospital. We’re so pleased to hear that, despite your understandable nerves, the care and support you received from our team helped put you at ease.

It’s wonderful to know that Shyni, Nicola, and Sylwia, along with the Professor, were able to support you so compassionately and professionally throughout. We will ensure your kind words are shared with them and the wider team in the Gastroenterology Unit—they will be truly heartened to know they made a difference during what can be a very challenging time for patients.

Feedback like yours really does mean a great deal to our staff, and it reminds us why compassionate, person-centred care is at the heart of everything we do.

Thank you once again, and we wish you all the very best with your ongoing health and recovery.

Kind regards

Kevin

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