My husband and I attended his planned outpatient appointment at the Urology Clinic in FVRH.
The person-centred care approach was evident from senior health care support worker Steph, to Mr Ahamad, the consultant who was in charge of his care.
Steph was professional and welcoming, displaying excellent communication and interpersonal skills throughout the appointment.
Mr Ahamad was extremely generous with his time, explaining all the treatment options clearly and guiding us to the right decision for my husband at this time.
The whole appointment, which was bang on time by the way as well, was excellent from beginning to end. Well done team.
"A person-centred care approach"
About: Forth Valley Royal Hospital / Urology Forth Valley Royal Hospital Urology FK5 4WR NHS Scotland NHS Scotland
Posted by RedIrish (as ),
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