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"The service is excellent"

About: WestMARC (West of Scotland Mobility and Rehabilitation Centre)

(as a service user),

I just want to thank everyone at Westmarc for their service providing a new powered wheelchair.

It's much comfier than the old one I bought seven years ago, can take me outdoors, doesn't slip on flooring (even loose rugs/mats!), and has a huge range on a full charge - a factor which was important to me as we can have occasional days-long power cuts here in Argyll; the old wheelchair only lasted a day, potentially leaving me stranded in a long PC, but this one should 'outrun' even a lengthy outage. Brilliant! 

The Westmarc service is excellent: communicative, friendly and respectful, although the telephone queuing can be frustrating. Thanks again to OT's Louisa and colleague, and depot delivery man Brian. 

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Responses

Response from Susan Gold, Therapy Manager, WestMARC, NHS Greater Glasgow & Clyde 2 weeks ago
Susan Gold
Therapy Manager, WestMARC,
NHS Greater Glasgow & Clyde
Submitted on 02/06/2025 at 08:30
Published on Care Opinion at 08:30


Alanfbx25, Thank you for taking the time to post your story in Care Opinion. I'm delighted to read that you have a new power chair provided by WestMARC that better suits your needs. Especially that the battery range will hopefully keep you mobile despite the power cuts in your area. I hope you have many happy miles in your new power chair.

I will ensure your feedback is shared with the team.

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