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"Woeful healthcare"

About: Adult Health Services / Podiatry University Hospital Hairmyres / Ophthalmology University Hospital Monklands / Emergency Department University Hospital Monklands / Urology Suite

(as a service user),

My personal healthcare within the nhs has been, to a large concern woeful.

My initial problem is with my eyes. I have a degenerative condition that is diabetic related. The doctor at Hairmyers hospital has been attentive & helpful! unfortunately my condition has degenerated & my eyesight is deteriorated to a point where  it will not heal. While my treatment has relatively recently advanced it has been woefully slow. Had I not pushed further care it would not have been forthcoming. It would be easier for you to investigate without my unbiased opinion to understand my issues. 

I have had a broken left foot. This was firstly misdiagnosed as sharko foot by the hospital a&e department following an xray they carried out around 1 year ago. I have had to hobble around for a year with the break, being 'treated' by monklands podiatry dept for Sharko foot. I recently had another xray by the breaks department at Shawlands where I received a letter confirming the break while questioning the fact that the original break was missed??? I received no contact from the hospital regarding the break & eventually managed to contact the hospital myself & managed to book an appointment for the end of May. I still have a broken foot!

I have 2 large kidney stones in my left kidney. These were confirmed by urology at Monklands hospital.

While I appreciate delays are inevitable I am still awaiting surgery to have these removed. I am now told September this year, despite the condition worsening rapidly. One of the stones is 35mm wide, the second not quite so big. I have tried to expedite this, have used the online app & carried  out the necessary pre-op testing to finally be told September.

I apologise for the long report & have summarised where possible. Can you please help. I have tried to broach these issues with my local Drs but unfortunately to no avail.

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Responses

Response from Dr Claire James, Head of service, Podiatry, North Lanarkshire Health & Social Care Partnership last month
Dr Claire James
Head of service, Podiatry,
North Lanarkshire Health & Social Care Partnership
Submitted on 29/05/2025 at 10:29
Published on Care Opinion at 10:45


Hello,

I am sorry to read about the difficulties you have experienced. To allow us to investigate fully, could you please send your name, date of birth, and contact details to Patient Affairs along with a copy of the above issues.

email: patientaffairs@lanarkshire.scot.nhs.uk

Best wishes

Claire

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire last month
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 31/05/2025 at 12:40
Published on Care Opinion at 12:40


picture of Lise Axford

Dear Howorth

Thank you for sharing your concerns regarding your ongoing care. You are clearly having a very difficult time and it is important that we look into all the issues you have raised. As Claire suggests, once you contact patient affairs with your details we can then provide a detailed response directly to you.

I am sorry to read of the difficulties you are facing and hope that we can offer support and guidance going forward.

Kind regards

Lise

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