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"Amazing patient care"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as the patient),

In early April, I took unwell with chest and abdominal pain. My partner called 111, who in turn arranged for an ambulance.  Within 10 minutes the Emergency response team arrived, 2 lovely young ladies, who were amazing  ( sorry I didnt get their names ).  They did an ECG, blood pressure, pulse etc.  5 minutes later an ambulance arrived -   Scott and Angela.  The care and attention I was given was outstanding.  My elderly Mum lives with me and she has dementia.  Angela made sure my Mum was safe and comfortable - as I was very worried about leaving her. Scott and Angela were brilliant. So kind, caring, professional -  they put me at ease, did more tests and took me to Hairmyres.

The response team, ambulance crew and staff at A&E were amazing. 

When I arrived at A&E, it was obvious the staff were very much under pressure.  The waiting room was full.   The nurses and doctors were brilliant.  Although rushed off their feet they gave amazing patient care.  I was given ECG, blood tests, chest x-ray and was very well looked after.   After many tests I was discharged in the early evening.  The staff were so nice and very thorough.   

We are so lucky to have the NHS. I would to thank all the staff at A&E for the work that they do, and to tell them how much they are appreciated.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire last week
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 29/05/2025 at 17:22
Published on Care Opinion at 17:22


picture of Lise Axford

Dear Anne732

Thank you for sharing your feedback regarding the care you received when you were unwell with chest and abdominal pain. I am pleased to read that you are seen promptly by the ambulance service Scott and Angela and that they also made sure your mum was comfortable. It must have been a worrying time for you, feeling unwell and also concerned at leaving your mum.

I will share your comments regarding the care you received by the doctors and nurses in A&E as they will appreciate reading your kind words.

I hope that you are recovering well

Thank you again

Best wishes

Lise

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