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The nurses were wonderful

Posted By giraffexw63

"The nurses were wonderful"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c) Royal Hospital for Children (Glasgow) / Clinical Decision Unit

(as a parent/guardian),

My eight week old baby was recently sent to A&E where we were quickly triaged and sent to CDU. 

The care in the CDU was excellent, the nurses were wonderful and took such good care of my baby and my husband and I. They made sure we had all the essentials for our baby and even saw that we got a cup of tea and a biscuit as it was the early hours of the morning. We spent a short time being cared for by staff nurse Charlotte who was outstanding, she radiated positivity and was excellent at her job and with our daughter - she made us feel calm. She was also very engaged in teaching the student nurse who will no doubt benefit from being with nurses like Charlotte. 

We were then transferred to Ward 2C where the excellent care continued. Every nurse that looked after us was wonderful -calm, patient and making our stay as reassuring as possible. I would like to particularly acknowledge the student nurse who looked after us overnight, she was lovely, professional and great with our daughter and was patient and positive even at 5am on a busy ward. I felt confident that our daughter was in the best hands. 

(The student nurse was working night shift on 21st May covering 2C room 30 if our gratitude could be passed on!) 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 02/06/2025 at 10:07
Published on Care Opinion at 10:07

picture of Kevin Torbet

Dear giraffexw63

Thank you so much for taking the time to share your experience following your recent visit to A&E, CDU, and Ward 2C at the Royal Hospital for Children. We’re so pleased to hear that your baby received such compassionate and attentive care during what must have been a very worrying time for your family.

We’re especially grateful for your kind words about Staff Nurse Charlotte – it’s clear she made a lasting impression with her professionalism, positivity, and care not just for your daughter, but also for you and your husband. It’s heartening to hear how she also supported the development of our student nurse, who you’ve kindly acknowledged for her kindness and dedication during the night shift on 21st May.

We will make sure your feedback is shared with all the staff involved in your care, including those on Ward 2C and in CDU. Recognition like this means so much to our teams and is a powerful reminder of the impact their work has on families during challenging moments.

Wishing your daughter continued good health and sending our very best to you all.

Kind regards

Kevin

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