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Response to a 111 call

Posted By EAMAC0

"Response to a 111 call"

About: Community Health and Primary Care Services / NHS Tayside GP Out of Hours Service NHS 24 / NHS 24 (111 service)

(as the patient),

I had an allergic reaction to antibiotics and rang 111 during the evening. After a wee wait, I spoke to a very helpful lady on the Medications desk who asked lots of relevant questions about what had happened. She said she'd speak to a doctor who'd ring me back. I quickly got a call from the Dr who asked me if I could send pictures of the rash to her, and gave me the appropriate e-mail address to do so. After further discussion, she arranged for a prescription to be available for collection at the Out of Hours desk in A&E at Perth Royal Infirmary. Collected it about 10pm. Brilliant.

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 6 days ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 15/05/2025 at 16:25
Published on Care Opinion at 16:25

picture of Stephanie W

Dear EAMAC0,

Thank you for sharing your story on Care Opinion.

I note there are a few services tagged to your story, I reply on behalf of NHS 24.

I was sorry to learn you had cause to contact 111 due to your allergic reaction. This must have been a worrying time and I hope you are now recovering well.

I am delighted that NHS 24 played a part in your positive patient journey and arranged your onward care and that the NHS 24 staff member you spoke with was so helpful.

If you wish to share some further information with me, including your Care Opinion username, I can locate the staff you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for your kind words.

Best wishes,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Catherine Carrie, Senior Nurse, NHST Out of Hours and Angus Minor Injury/Illness Unit, Angus Health & Social Care Partnership 6 days ago
Catherine Carrie
Senior Nurse, NHST Out of Hours and Angus Minor Injury/Illness Unit,
Angus Health & Social Care Partnership

Submitted on 15/05/2025 at 17:28
Published on Care Opinion at 17:28

Dear EAMAC0

Thank you for taking the time to leave feedback on your experience with Perth Out of Hours Service. I am pleased your photographs were reviewed quickly and you received the treatment for your rash from the Out of Hours department at PRI.

I hope your allergy is now improving after treatment and I will pass on your feedback to the team who work in the Perth OOH.

Kind Regards,

Catherine Carrie, Senior Nurse, NHST Out of Hours Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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