"Extremely dissatisfied "

On two occasions in the last two weeks I’ve filled in online forms for a GP to contact me regarding severe facial neuralgia pain, vomiting and swelling. On these two occasions the reply from the surgery was about something totally different to my request. Nothing gets read correctly and this is why you should be able to talk to a human being and not fill in something online. Why can’t patients have triage calls like every other surgery. I’m now left again with nothing being dealt with and having to wait for another text reply as the surgery does not allow phone calls - how ridiculous and dangerous is this, especially for the elderly patients.