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"Bad communication"

About: Forth Valley Royal Hospital / Gynaecology Forth Valley Royal Hospital / Women's outpatient clinics and investigations

(as a service user),

Timeline of events

I get a letter out for a follow up appointment as expected so I request to rearrange it. 

I miss a call from a private number (I don't answer private numbers and I have stated this previously.) Voicemail from gynaecology asking me to rearrange it. I already have requested this so surely all they need to so is send a letter out?

A few days later I get a text about an appointment reminder for the very appointment I requested to rearrange. So I once again go to request a different appointment.

Today I miss another call from a private number (It's gynaecology again asking if I can rearrange my appointment.) Sorry, is it groundhog day?

I get home and my husband tells me he had a call from gynaecology asking if I could make the day originally offered for an appointment. Well the answer is no as I've already rearranged this multiple times.

I will propose a solution. Don't offer me the same date again as I clearly cannot make it. Offer it to someone else who needs one and can possibly do this date. Send me another letter with a proposal of another date and I shall respond ASAP with an arrangement.

There, fixed it.

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Responses

Response from Kirsty MacInnes, Service Manager, Obstetrics, Gynaecology & Sexual Health/Senior Midwife, Women, Children's & Sexual Health Directorate, NHS Forth Valley 2 months ago
Kirsty MacInnes
Service Manager, Obstetrics, Gynaecology & Sexual Health/Senior Midwife, Women, Children's & Sexual Health Directorate,
NHS Forth Valley
Submitted on 12/05/2025 at 12:02
Published on Care Opinion at 12:02


Dear Patqc-48

Thank you for taking the time to share your experience with the Gynaecology services, in particular the appointment system. I am sorry to read that this has not been a positive experience for you, and I would like to explore this further, if you feel this would be beneficial.

As Care Opinion is an anonymous forum, I have left my contact details below.

Best Wishes

Kirsty MacInnes

Service Manager / Senior Midwife

Tel. No: 01324 567249

Email: kirsty.macinnes2@nhs.scot

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Response from Jennifer Szotek, Department Manager/Senior Midwife, Women & Children, NHS Forth Valley 2 months ago
Jennifer Szotek
Department Manager/Senior Midwife, Women & Children,
NHS Forth Valley
Submitted on 12/05/2025 at 12:39
Published on Care Opinion at 13:27


Dear Patqc48

I am sorry to hear that the gynaecology department have continued to contact you about this appointment.

I am more than happy to go onto the system to ensure that this appointment has been cancelled, please do get in touch if you wish for me to do this.

Many thanks

Jennifer Szotek

Department Manager, Gynaecology Services.

01324 567117

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