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"Some very poor bedside manners"

About: Royal Infirmary of Edinburgh at Little France / Surgical Observation Unit

(as a relative),

My wife was brought in for an infection and kept overnight at Surgical Obs. She was worried, and is someone who likes to ask questions but is a polite person.

But she had a few surgeons that felt condescending or even threatening. One included a doctor advising they ruled out appendicitis - a typical thing to check for on the ward. When she then advised this to another set of doctors doing their rounds, they responded by telling her they could just cut her open and find out...  which I feel has an air of threat to it, and for my wife, who is not that old, not in hospitals ever really, and worried what is going on, is out of order. 

The ward are responsive and the nurses are great, but I feel the doctors need to seriously work on bedside manners.

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Responses

Response from Shaun Robertson, Clinical Nurse Manager, General and Vascular Surgery - Royal Infirmary of Edinburgh, NHS Lothian last week
Shaun Robertson
Clinical Nurse Manager, General and Vascular Surgery - Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 09/05/2025 at 07:26
Published on Care Opinion at 07:26


picture of Shaun Robertson

Thank you for taking the time to share feedback in relation to the experience of your wife whilst being cared for in the Surgical Observation Unit. Whilst I am pleased to learn that the nursing care was positive, I am concerned to learn of your wife's experience of the surgeons.

I would welcome the opportunity to look into this further. If you wish for me to do so, please make contact with my by email: shaun.robertson@nhs.scot

Alternatively, if you wish for your concerns to be investigated through NHS Lothian's complaints procedure, I have provided the information below:

You can contact the Patient Experience Team:

By telephone

0131 536 3370 (Mon-Fri, 9am to 2pm)

By email

LOTH.Feedback@nhs.scot

I hope that your wife is recovering well and is starting to feel better.

Best wishes,

Shaun

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