"My son's surgery"

My little boy recently had surgery to remove his tonsils and adenoids. The staff from start to finish that we met were absolutely amazing. They treated us both with respect and complete understanding.

They were great in preparing my son for surgery and in his care afterwards. In particular, two nurses at the day case unit, Natalie and Rhianna were amazing. They were gentle, kind and reassuring.

Patrick, the Anaesthetist, helped keep my son calm and also enjoyed a bit of a laugh which made us all smile. He was also very attentive to my son before and after surgery and explained everything clearly to me. Our surgeon, Mr Zygan visited before surgery and after explaining what would happen very clearly which was much appreciated.

After surgery my son received great care, however it was noticed and noted in his notes that he had a small graze or burn on the side of his mouth. This in my opinion was quite quickly dismissed and I feel like I wasn't entirely taken seriously about it. It has been causing my son quite a lot of pain and I was given no advice on how to care for it to ensure it also healed properly post surgery. This is something I'm fairly convinced happened that should not have happened and no one seemed to want to have a conversation with me about it. This has been disappointing and concerning in an overall positive experience.