"My wife's experience"

About: Scunthorpe General Hospital / Cardiology Scunthorpe General Hospital Cardiology DN15 7BH

Posted by Redrick273 (as a relative), 3 weeks ago

My wife was admitted to this hospital with a heart valve infection. She was put on Ward 23.
The doctors and medical staff were excellent.
But the ward staff were just the opposite.
My wife's legitimate requests for help were ignored. She was in a very fragile psychological state and no one was interested in helping to comfort her.
The Patient Liaison people were equally unhelpful.
The food was disgusting.
A dreadful, needlessly stressful experience for someone in her condition.

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Simon Treacher

Lead Nurse Patient Experience, Chief Nurses Office,

Northern Lincolnshire and Goole NHS Foundation Trust

Lead Nurse - Patient Experience

Submitted on 02/05/2025 at 07:40

Published on Care Opinion at 07:40

Good morning,
We're extremely sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised.
To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help.
Kind regards
Simon Treacher
Lead Nurse Patient Experience
Northern Lincolnshire and Goole NHS Foundation Trust

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