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"I am still on the waiting list"

About: Raigmore Hospital / Cardiology Raigmore Hospital / Gastroenterology

(as a service user),

Initially my problem was an inability to eat very much without being in pain and vomiting. As a result, I suffered weight and energy loss and generally felt miserable. Being in pain and sick was worrying, painful and limiting apart from looking awful.

My initial contact was via my GP surgery, then I was referred to Raigmore Hospital In Inverness - initially in September 2024 as a standard referral, then in early December 2024 as an urgent referral.

Having been informed this could be months away, I opted for a private consultation. This resulted in a CT scan which showed that I have a complex oesophageal hernia, and also an enlarged Aorta.

I requested my information was forwarded to Raigmore Hospital, where I was then fairly quickly seen by Cardiology Department.

However, I am still on the waiting list for Gastrointestinal consultation but have been advised the wait could be two years!

I feel this is a sad reflection of the situation in our local NHS hospital.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland last month
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 22/05/2025 at 10:24
Published on Care Opinion at 10:24


picture of Sylvia Fraser

Dear Dire

Thank you for your post noting your healthcare journey to date.

I am sorry to hear of your experience and the delays in securing an appointment with Gastroenterology services with NHS Highland.

We would be happy to review this matter further if you so wish.

If you would feel comfortable contacting us at nhshighland.feedback@nhs.scot or by calling us on 01463 705997 someone from the team will be able to review your position on the waiting list and provide an up to date position.

With kind regards

Sylvia

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