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"Came in with a big friendly smile"

About: District Nursing / Moira District Nursing

(as a relative),

My 86 year old mother is palliative. We called out the nurse as mum was quite agitated and would not settle. Amanda was the nurse that arrived. She came in with a big friendly smile and was was just so upbeat. She listened to all our concerns and questions and she responded with an answer to resolve everything and also came up with some suggestions that we hadn't thought off.

She came back another 2 times during her shift to provide everything we needed. She came back the next day and had already arranged an increase in mum's meds and sorted some other issues. Amanda was so good we asked her to move in lol. She is amazing and just makes you feel so at ease and went out of her way to do everything she could for mummy and for us as the family.  Thank you so so much Amanda your help is soooo much appreciated.

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Responses

Response from Wendy Gibson, Locality Manager, Primary Care / Community Nursing, South Eastern HSC Trust 2 weeks ago
Wendy Gibson
Locality Manager, Primary Care / Community Nursing,
South Eastern HSC Trust
Submitted on 09/05/2025 at 11:25
Published on Care Opinion at 11:57


Good Morning Crawford37

Thank you for taking the time to send this feedback which is really valuable to us and greatly appreciated.

I am sorry to hear your mother is having a difficult time and I am glad that Amanda has been able to support your mother through these challenges.

It is really pleasing to hear how Amanda has listened to your concerns and you have benefited from her expertise and support.

I will be sure to pass on your thanks to Amanda which she will be delighted to receive.

On behalf of the District Nursing Team may I want to thank you once again for taking time to contact us.

Kind Regards

Wendy Gibson

Locality Manager District Nursing

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