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"A fantastic nurse"

About: Royal Alexandra Hospital / Acute Medical Unit (Ward 2)

(as the patient),

I recently got admitted to the AMU with suspected tonsillitis & I’ve never felt as sick in a long, long time. My anxiety that I suffer with was at an all time high, as every parent does I was missing my babies and worried how they were whilst I was kept here.

Long story short, one nurse in particular, Nichola, found ways to make me feel safe, she was always in checking up on me seeing to my every need, she also somehow managed amongst all my pain to make me laugh on more than once occasion, which cannot be taken for granted on a serious environment like hospital...this probably meant the most to me.

She made me feel so at ease and less scared and just so reassured as often as she could do. Someone like this is essential to the nursing world, someone you can see loves her job and loves really taking care of her patients. She went above and beyond really, and it’s people like her who give the NHS a better name.

My only wish is everyone had a nurse Nichola on their stay 💗. So if you ever do see this Nichola, thank you so so much for absolutely everything. x

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 06/05/2025 at 10:42
Published on Care Opinion at 10:42


picture of Kevin Torbet

Dear Cc1324

Thank you so much for taking the time to share your experience following your recent admission to the Acute Medical Unit of the Royal Alexandra Hospital.

We’re truly sorry to hear how unwell and anxious you felt during your stay—being separated from your children and coping with both physical illness and emotional stress is a lot for anyone to go through. That’s why we’re especially grateful you shared the impact that Nichola had on your time in hospital.

It’s clear from your words that Nichola’s care went far beyond the clinical—her kindness, presence, humour, and compassion made you feel safe and seen during one of your most difficult moments. We couldn’t be more proud to have someone like her as part of our team, and we’ll make sure your lovely message is shared with her and her colleagues.

Your feedback is a powerful reminder of how much genuine human connection matters in healthcare. Thank you again for your kind words, and we wish you a full and speedy recovery.

Kind regards

Kevin

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