"World class care"

Feedback is so often only given in a health care setting when a patient feels they have had a bad experience, or when at times things did not go as planned.

Sometimes we have to conceed that situations are outwith of our control and not everything can follow our expectations. The worse cases of this are people complaining for complaints sake! As a society we are ultra quick to be critical; much slower to react with high praise when the situation calls for it. I think it is important to mark the world class care we received when our son was born yesterday in Ninewells Hospital, and I stress the words world class. I do not stay this lightly. So often I feel the NHS is underappreciated and criticism leieved towards it constantly both politically and otherwise, however I personally believe deeply in the NHS. What a wonderful gift to the people of our proud country, Scotland.

Initially we where seen by the expert hands of Lorna who was kind, caring and did the initial tests and checks required, quickly acting and rushing my partner to the labour ward.

In the Labour Ward my partner and son were looking after by the skill and dedication of your midwife staff. Special mention goes to Greive who showed dedication throughout her long night shift and the other midwives that helped including the midwife that was newr the end of her shift and helped initially. (I am sorry as to forget all of their names, brain fog right now). 

After initially a fast start to labour, dilating up to 4cm in the space of a few hours, things began to slow and took a turn for the worse. We had Rebecca check in on us (a fantastic doctor). We took the advice of the brilliant Obstetricians Lauren and Rachel who advised on C-Section likely being the best way forward while baby was not in distress. I sat by my partner as she skillfully and safely brought our son into the world. What a glorious line of work you have; I am sure you already know this. What a privilege it must be to do something so wonderful.

In Ward 38 North you continued the world class care. Obstetrician Subhayu is a lovely man, warm and kind. He is also hilarious! The Registrar working with him today (mid April) is going to learn a great deal. The midwives, other clinicians and nurses on ward 38 are fantastic.

Special mentions to Angela, HCA, she is such a kind and warm individual, Kaitlyn HCA who is a wealth of knowledge and so kind, along with the infant feeding support staff who are lovely.

I have one critical item to mention. The food is absolutely fine; however you do overcook your broccoli. Broccoli should be firmer and have bite to it. If this is the only thing I can say (and I say it jokingly of course) you can appreciate how much we are forever thankful to every member of staff that we saw over the two days.

Please excuse the people I have missed off. I tried to remember everyone by name. If you read this story perhaps you will remember us and I hope it makes you realise that your work is appreciated and your care is superlative. Do not take this as hyperbolic, because it is utterly deserved.

Thank you