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"Remained professional throughout"

About: Forth Valley Royal Hospital / Acute assessment unit

(as a relative),

My Dad has asked that I leave a wee review about the care he received whilst in AAU recently.  Everyone from the domestics to the doctors were just amazing and my Dad is so appreciative.  He would like to mention in particular, Staff Nurse Kelly and Health Care Support Shona who were on nightshift. These girls took a lot of verbal abuse from another patient and remained professional throughout, they were spat at and my Dad said the verbal abuse they received was nothing short of disgusting. But as mentioned before, both Kelly and Shona remained professional and throughout.

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley last month
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 08/04/2025 at 13:37
Published on Care Opinion at 13:37


Dear Carly0

Thank you for taking the time to post your dads recent experience of our acute assessment unit. It was a lovely story to read and I feedback to kelly and shona

hope your dad is recovering well

best wishes

Pam

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