"Poor service "

Tried to book an appointment online, system said they weren’t available for same day appointment. Tried to phone, first attempt timed out after 90 minutes of waiting, second attempt was answered after 20 mins . Finally spoke to someone who said they had reached capacity for the next 3 weeks so look on line in the morning. Person answering was lovely but really poor service to not have any appointments for 3 weeks and no option other than Russian roulette on line system which shuts off by lunch time. The majority of reviews on their website are 1 star and I can see why. The staff must be so demoralised to work in such a poor practice.