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"Everyone has been amazing"

About: University Hospital Monklands / Ambulatory Care University Hospital Monklands / Medical Assessment Unit University Hospital Monklands / Medical High Dependency Unit (MHDU Ward 18) University Hospital Monklands / Pre Admission Assessment

(as the patient),

I was admitted to ward 10 with pneumonia. My condition deteriorated and the doctors attempted a blood transfusion. Unfortunately I took a reaction. I was given emergency care, and the transfusion was stopped immediately. My condition worsened, and the doctors discovered i had sepsis. I was transferred  to HDU with pneumonia and sepsis. The staff in ward 10 and in the HDU are all lovely. They explained everything to me and broke down long medical terms to help me understand exactly what was happening. I felt at ease being in this ward. All of the nurses have been amazing. Some were newly qualified Some have been qualified for years. Regardless of how long they have been qualified the level of care they have given me is outstanding. I unfortunately  can't remember all of their names but I remember some nurses from HDU named Chloe, Laura, Fran, Lisa, Mary. Every member of NHS staff that I have been in contact with has been great from the ambulance staff, A&E, MAU, Ward 10, HDU. Everyone has been amazing. 

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Responses

Response from Alan Sommerville, Senior Nurse for Medicine, Renal and Associated Specialities, University Hospital Monklands, NHS Lanarkshire 4 months ago
Alan Sommerville
Senior Nurse for Medicine, Renal and Associated Specialities, University Hospital Monklands,
NHS Lanarkshire
Submitted on 26/02/2025 at 12:10
Published on Care Opinion at 12:10


Dear Agswe17

Thank you for taking time to share your story on care opinion. I am pleased to hear you had such a positive experience throughout the length of your stay. The staff in all departments will be grateful for your feedback and I will ensure this is passed on to all the areas you have mentioned. Hospital admissions can be an extremely worrying time and the staff will be encouraged to find out they have made this better and less anxious for yourself.

I hope you are recovering well and thanks again for your comments.

Kind regards

Alan

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