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"Having an epididymal cyst removed at Vale of Leven Hospital"

About: Vale of Leven General Hospital / Dermatology

(as the patient),

I know its a standard procedure, but i hadn't been in hospital for over 30yrs, so was a little anxious on arrival.

As soon as I arrived on the ward I was met with an engaging and happy member of staff who quickly put me at ease. She was proffesional and got me settled and through any initial nerves, explaining the process and what to expect. She even had me smiling, which isn't easy as I'm not a morning person. Not good with names but I think hers was Jennifer.
This was a sign of things to come as I found the nursing team really first class. Everyone was helpful, attentive and great at their jobs. It made the whole experience very relaxed and I felt looked after from the moment I was on the ward. Any questions I had were generally answered before I had to ask. 

I just wanted to say thank you to the team as it made what could have been a horrible experience a very pleasant one.

p.s. And the tea and toast was great too

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 03/03/2025 at 14:19
Published on Care Opinion at 14:19


picture of Kevin Torbet

Dear orionfq37

Thank you so much for sharing such a positive and thoughtful review on Care Opinion.

We're so pleased to hear that, despite your initial nerves, the warm and professional welcome you received from Jennifer and the rest of the team helped ease your anxiety. It’s wonderful to know that the nursing staff were attentive, caring, and proactive in making your experience as comfortable and relaxed as possible.

We’ll be sure to pass along your kind words to everyone involved, and we're glad to hear you enjoyed the tea and toast too! Your feedback means a lot, and we appreciate you taking the time to acknowledge the excellent care provided.

Wishing you continued good health!

Kind regards

Kevin

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