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Every member of staff treated us with respect

Posted By bargaindy38

"Every member of staff treated us with respect"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Paediatric surgery ( Wards 3A & 3B)

(as a parent/guardian),

My child needed to be seen at the Children’s A and E in Glasgow with suspected appendicitis. This resulted in three separate visits over three days. 

I want to thank every member of staff from the reception teams, the triage teams, the A and E team and the surgical teams. I had my daughter and my baby with me and every member of staff treated us with respect, kindness, compassion and gave us the time we needed.

Apologies if I have wrong spellings and mixed up names, I was a bit stressed out!

Special mention to Rachel the nurse who took my baby daughter and bounced her around the department while I nipped to the loo and while I had to help my daughter.  Thank you for being amazing!

I would like to thank Callum for doing such an excellent job with inserting a cannula with care and having some excellent Pokémon knowledge, Rhurdiah for being so caring and informative about the surgical options and remembering us when we came back in and Claire for her brilliant bedside manner with a 7 year old who was running out of enthusiasm and who gave a very thorough and accessible assessment.

Every test was done, our story was listened to and I felt everything was thorough and appropriate. 

Many thanks to you all, keep up the amazing work you do.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 28/02/2025 at 12:13
Published on Care Opinion at 12:13

picture of Kevin Torbet

Dear bargaindy38

Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear about the stress you and your children were under, but we’re so glad to hear that you felt supported by every member of our team during your visits to the Children’s A&E in Glasgow.

It’s heart warming to know that the reception teams, triage teams, A&E staff, and surgical teams treated you and your children with respect, kindness, and compassion throughout your time with us. We also deeply appreciate your kind words about our staff members, including Rachel, Callum, Rhurdiah, and Claire. They will be thrilled to hear how their efforts made such a positive impact on your experience.

We understand how important it is to feel listened to and cared for, especially when facing such a stressful situation, and it’s wonderful to hear that you felt every test was thorough and that you had the time and information you needed.

Your feedback is incredibly valuable, and we will be sure to share your appreciation with the team. Thank you for recognising the hard work and dedication of our staff.

We wish your child a speedy recovery.

Thank you once again, and take care.

Kind regards

Kevin

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