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"I felt someone was really looking at me and listening"

About: Queen Elizabeth University Hospital Glasgow / Physiotherapy

(as the patient),

At initial appointment with the physiotherapist at the QEUH, it was very quickly identified that my mobility was compromised by “foot drop” resulting in a higher risk of falling/ injury. A care plan was agreed and this included referral to Orthotics for a TurboMed , a planned trial of a FES Machine, the possibility of a trial of Fampridine Medication and a request for a Consultant Out Patient appointment. The physio also identified alternative supports out with the NHS to support me such as MS Revive and SB Elevate. This was a very positive appointment for me as I felt someone was really looking at me and listening to what my issues were.

Within a couple of months I had been fitted for and received the TurboMed; this has been a positive appliance for my walking and has really helped my mobility.

From the 2 week FES I was able to recognise the benefit of this appliance and how it allowed me to have improved ankle and foot movement; again improving and retaining my mobility. Without the help of the physio and their advice and guidance I would not have been aware of this aid. I have since sourced and bought a machine privately allowing me different mobility options. It is unfortunate that in order to purchase a FES machine you have to go through a private physiotherapist clinic who are unaware of your MS journey; a more streamlined approach would be if this was available through the NHS MS Physio Team. To be able to private purchase through the NHS team with follow up fitting and support would be ideal for coordination of care delivery.

As things stand at the moment I am awaiting for the Fampridine medicine to be dispensed and a Consultant Out Patient appointment. I have engaged with MS Revive and am a regular attendee at the SB Elevate class. Without the holistic approach to my care needs by the physio reaching this point would have been a longer journey for me. 

I am very grateful for the holistic assessment, care delivery and follow up from the MS Physiotherapist, it has been much appreciated.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 19/02/2025 at 11:28
Published on Care Opinion at 11:28


picture of Kevin Torbet

Dear cygnushm93

Thank you for taking the time to share such a detailed account of your experience with our physiotherapy team at the Queen Elizabeth University Hospital. We are delighted to hear that the care and support you received has made such a positive impact on your mobility and overall well being. It’s fantastic to know that the team was able to identify the issues you were facing and work with you to create a care plan that included the use of devices and external support services.

We’re especially pleased that the TurboMed and FES machine have contributed to your improved mobility. Your feedback about the need for a more streamlined approach to the FES machine and purchasing options through the NHS team is really valuable, and we’ll certainly take it into consideration for future improvements to our service.

We’re also glad to hear that your engagement with MS Revive and SB Elevate has been beneficial. We’re committed to providing holistic care, and it’s heartening to know that you feel supported throughout your journey. We will continue to ensure that you receive the follow-up care you need, and we wish you the best as you await your Fampridine prescription and consultant appointment.

Thank you again for your kind words and for sharing your experience.

Kind regards

Kevin

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