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"Don’t care "

About: Wexham Park Hospital

I broke my upper humerus and was seen by A&E. They said I may need surgery, didn’t have the required sling available and sent me home with no instructions as to what to do. I had a follow up a week later at orthopaedic outpatients where I had more x rays and eventually saw a doctor an hour after my appointment who said I would in all likelihood need surgery. He said they would meet the following day to decide. I have heard nothing since. Despite trying to get to speak to someone - which is almost impossible - I eventually got out through to the receptionist twice. On both days she was in voicemail and I left messages. I have had no response. I am very worried that I may need surgery - would like to know one way or the other - and nobody seems to care.

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Response from Wexham Park Hospital 5 months ago
Wexham Park Hospital
Submitted on 04/02/2025 at 13:08
Published on nhs.uk at 13:08


Dear Anonymous,

Thank you for your message. Please accept my apologies on behalf of the Trust for the situation in which you find yourself.

To try to expedite your case please contact the PALS team on fhft.palswexhampark@nhs.net or 0300 615 3365.

I hope you are able to get swift resolution.

Thank you again and kind regards,

Patient Experience Team

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