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Such an efficient Accident and Emergency…

Story from nhs.uk

"Such an efficient Accident and Emergency…"

About: Russells Hall Hospital

Yesterday, 28 th Jan I was taken poorly so my daughter brought me to Russell Hall A and E department. From the time of checking in and to leaving, the care,kindness and attention shown by all of the staff was incredible.

Despite being so busy , they were so efficient and never lost there cool at some quite impatient patients.

I am so grateful to all the medical staff and I say a big thank you to you all.

The NHS at its best.

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Responses

Response from Russells Hall Hospital 2 months ago
Russells Hall Hospital

Submitted on 19/05/2025 at 16:32
Published on nhs.uk at 16:32

Dear Christine,

Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are very happy to hear staff treated you with care, kindness and attention. We have passed on your many thanks and kind words to staff within the department.

All the best and take care,

Patient Experience Team

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