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It was a textbook team effort

Posted By Jaggy

"It was a textbook team effort"

About: New Stobhill Hospital / Day Surgery New Stobhill Hospital / Urology

(as the patient),

I recently attended Stobhill day surgery for a transperineal prostate biopsy. 

All the staff were excellent, explaining the procedure, and going through patient safety protocols. Additionally, the team were great at putting me at ease throughout. From arriving to leaving, it was a textbook team effort.

The NHS gets a lot of flak at times, however it is only right, where they do an excellent job, that is also recognised. A big thank you to all involved.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 5 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 24/01/2025 at 13:38
Published on Care Opinion at 13:38

picture of Kevin Torbet

Dear Jaggy

Thank you for taking the time to share your feedback about your recent experience at the New Stobhill Hospital Day Surgery Unit.

We’re delighted to hear that you found the staff to be excellent and that they were able to explain the procedure clearly and make you feel at ease throughout. It’s wonderful to know that the team effort made your visit a positive experience from start to finish.

Your kind words mean a lot to our staff, who work hard to provide safe and compassionate care to all our patients. Feedback like yours is incredibly encouraging and reminds us why we do what we do.

We’ll ensure your thanks are shared with the team involved in your care who I'm sure will be so pleased to know their efforts were appreciated.

Kind regards

Kevin

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